93. 101: Leadership and Communication

Changing business environment and the need for leadership to bring about changes (contrary to managing changes):

Business Environment today

·        Unstable-Complex

·        Intense Competition

·        Infinite Market Potential in the Global Economy

·        Horizontal Corporation

·        Economic Blocks—NAFTA; ASEAN; SAARC; EC; AL; OAS;

·        Cartels—OPEC

·        Technological Revolution: The Costs-Benefits of Upgrades

·        Information Revolution: The Costs-Benefits of Upgrades

·        Pre eminence of Service Sector

·        E-Commerce; E-tailing and Global information network

·        Diversity in the work force—Domestic and International Operation

·        Infinite Search for Reduction of Operating Cost

·        Zero Defect Rate—Quality in the Process: ISO Certification; TQM

·        Process Reengineering; Restructuring; Right Sizing

·        Redefinition of Labor as Knowledge Worker

The Emerging Micro-Macro Business Culture

1.      Implications for Small Businesses

2.      Implications for Leadership

3.      Implications for Inter and Intra Personal Communication in a Diverse Setting

4.      Implications for Education and Training

             Traditional Leadership Styles and Processes

                        Authoritarian, Strict Supervisory, Cooperative, Participative, Leaderless Group---Motivation & Morale of the Workforce in the Diverse Micro Culture

            Work Groups, Teams and Taskforce: Forms and Behavior

            Project Management: Single and Multiple Projects

            Class Projects: Completion of a large project by each group and making power point presentation in the class.